Booking Policy

To secure your booking, a valid card must be provided, and a non-refundable deposit of 10% of your treatment cost will be charged at the time of booking. This deposit will be applied to your final bill.

Cancellations made more than 48 hours before your scheduled treatment: No additional charges will apply, but the 10% deposit will be retained. This deposit can be transferred to a future booking, which will be deducted from your final bill.

Cancellations made within 48 hours of your scheduled treatment: A cancellation fee of 50% of the treatment cost will be charged.

Cancellations made within 24 hours of your scheduled treatment: The full cost of the treatment will be charged.

We understand that sometimes emergencies happen, and we will do our best to accommodate you if adjustments to your booking are necessary. If availability allows, we will make every effort to reschedule your appointment rather than cancel it.; however, this cannot be guaranteed, and we kindly ask for as much notice as possible.

Please note this may only be offered once as a courtesy, and we ask that you let us know at the earliest opportunity.

Continued no-shows or last-minute cancellations will be recorded, and in such cases, our services may no longer be available to you. Alternatively a full deposit may be required to secure future bookings in order to prioritise those who respectfully attend their appointments.

We sincerely appreciate your understanding and cooperation.

CHILDREN & AGE POLICY

At Altha, our treatments are available for guests aged 16 and over. For treatments, the following age guidelines apply:

16 years and over: Guests are welcome to enjoy Facials, Hopi Ear Candling, Indian Head Massage, and Japanese Head Spa treatments.

18 years and over: Guests may also book Chemical Peels, Dermaplaning Facials and Full Body Treatments.

These age requirements are in place to ensure both safety and suitability of treatments.